11hibaje's Terms and Conditions — Learn more Your Rights & Responsibilities

1 General terms & definitions

These Terms and Conditions ("Terms") form a legally binding agreement between 11hibaje ("Platform", "we", "us") and every individual who uses the platform ("Player", "you", "User"). By accessing or using any service, game, or feature offered by 11hibaje, you agree to be bound by these Terms.

Key definitions used in these Terms and Conditions are provided below:

• "Platform" — The 11hibaje website, mobile site, and all related services.
• "Account" — A personal gaming account created upon registration.
• "Bet" or "Wager" — Any gaming or betting activity conducted with real money.
• "Bonus" — Any promotional funds or free spins granted by 11hibaje.
• "KYC" — The Know Your Customer process, required for identity verification.

2 Account Registration & Eligibility

The following eligibility criteria must be met to open an account and play on 11hibaje. 11hibaje is firmly committed to responsible gaming and makes no exceptions to these requirements.

Age Requirement & Legal Standing

• You must be at least 18 years of age.
• You must ensure that online gaming is not prohibited by law in your country of residence.
• Each person may create only one account. Multiple accounts are strictly prohibited.

What you need to provide when registering

• Full legal name (as per National ID)
• Valid email address
• Active mobile number
• Date of Birth

After account registration, 11hibaje may request additional documents for KYC verification at any time. National ID, passport, or driving licence are generally accepted. Withdrawals may be held pending KYC completion.

3 Deposits, Withdrawals & Payments Policy

All financial transactions on 11hibaje are fully secure and encrypted. Payments are processed quickly and transparently — however, certain important rules must be observed.

Deposit Policy

• Deposits must be made only from a payment method registered in your own name.
• Deposits can be made via mobile banking, bank transfer, or approved e-wallets.
• Deposits through third parties are strictly prohibited.
• The minimum deposit amount is set by 11hibaje — full details are available on the Cashier page.

Withdrawal Rules

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawal requests are typically processed within 1–3 business days.
• Withdrawals will be held until KYC is completed.
• The applicable wagering requirement must be met before any bonus winnings can be withdrawn.

4 Bonus & Promotions Policy

11hibaje regularly offers bonuses and promotions. Each bonus comes with its own terms and conditions that must be followed.

General bonus terms

• Every bonus comes with a wagering requirement.
• Each bonus has a specific claim window — once expired, the bonus will be forfeited.
• Multiple bonus claims from the same household or device are not permitted.
• 11hibaje reserves the right to void any bonus if abuse is suspected.

5 Gaming Rules & Fair Play

All games on 11hibaje are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Every game outcome is entirely random and cannot be manipulated by anyone.

• Using software or bots during gameplay is strictly prohibited.
• 11hibaje reserves the right to reclaim any winnings obtained by exploiting technical errors on the platform.
• If a technical issue occurs during a game, 11hibaje will void the bet or arrange for the game to be replayed.
• In Live Casino games, the dealer's decision is considered final.

6 Prohibited Activities

The following activities are strictly prohibited under 11hibaje's Terms and Conditions. Anyone found in violation will be subject to immediate action.

• Creating multiple accounts under the same identity
• Using another player's account or sharing accounts
• Money laundering or suspicious financial activity
• Using automated bots or software to play games
• Attempting to hack or manipulate the platform's systems
• Threatening or harassing other players
• Collecting bonuses using false information
• Accessing the platform from a restricted country or region

7 Responsible Gaming Policy

11hibaje believes gaming should be a source of entertainment — not financial stress or addiction. We encourage all players to game responsibly.

The following responsible gaming tools are always available on 11hibaje:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session time limit: Set a time limit for how long you play.
• Betting Limits: Set a maximum stake per bet.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-exclusion: Close your account on a long-term or permanent basis.

To learn more, visit our Responsible Gaming View page.

8 Privacy & Data Protection

11hibaje places the highest priority on protecting your personal information. To read our full Privacy Policy, Privacy Policy View page.

• Your personal information will never be sold to third parties.
• All data is protected through SSL encryption.
• Documents collected for KYC verification are stored on secure servers.
• You may request deletion of your data at any time after your account has been closed.
• Cookies are used solely to improve the platform experience.

9 Account Closure & Suspension

11hibaje reserves the right to suspend or permanently close any account at any time, particularly if:

• False information was provided during registration
• Evidence of involvement in any prohibited activity is found
• Failure to complete KYC verification
• If an account has been inactive for an extended period (typically 12 months)
• By order of a court or regulatory authority

You may request to close your account at any time. You will be given the opportunity to withdraw any valid balance before closure, unless forfeiture applies due to a breach of the rules.

10 Limitation of Liability

11hibaje provides its services on an "as-is" basis. 11hibaje is not liable for any losses resulting from technical issues, internet disruptions, or other external factors beyond its control.

• 11hibaje is not directly liable for issues caused by third-party game providers.
• If a game is interrupted due to a loss of internet connection, the affected bet will be reviewed.
• Under no circumstances will 11hibaje's liability exceed the total balance held in your account.

11 Dispute Resolution

If you have a complaint, please contact our support team first. Most issues are resolved within 24–48 hours.

• You will receive an initial response within 5 business days of submitting a complaint to support.
• A final decision on complex matters will be issued within 30 days.
• If a dispute cannot be resolved internally, it may be referred to an independent international arbitration body.

12 Governing Law & Jurisdiction

These Terms and Conditions are governed by international online gaming law and the regulations of 11hibaje's licensing authority. The licensing authority shall have jurisdiction over any legal disputes that arise.

If any part of these Terms is found to be legally unenforceable, the remaining provisions will continue in full force. 11hibaje reserves the right to make the final interpretation of these Terms.